User Guides
Instructional Videos
FOR THE X and NX-SERIES MODELS
How To Replace The Battery For BTE Models
How To Replace The X–Series Wax Guard
How To Change Hearing Aid Receiver For All Models
How To Replace The NX–Series Wax Guard
How To Replace The Dome For BTE Models
FOR THE H, R AND S-SERIES “BEHIND THE EAR” MODELS
How To Replace The Battery For BTE Models
How To Replace The Wax Guard
How To Replace The Dome For BTE Models
How To Change Hearing Aid Receiver For All Models
FOR THE C-SERIES “IN-THE-EAR" MODELS
How To Replace The Battery For ITE Models
How To Replace The Wax Guard For ITE Models
How To Replace The Dome For ITE Models
How To Change Hearing Aid Receiver For All Models
Frequently Asked Questions
THE EMBRACE HEARING EXPERIENCE
- Start with a hearing test
- Place your hearing aid order online or call us anytime at (888) 929-9555 for help
- Receive your custom programmed hearing aids in 5–8 days
For details, please see How It Works.
TRIAL, WARRANTIES AND RETURNS
MODELS, FEATURES AND OPTIONS
- Our A Series offers simplicity and affordability.
- Our X Series offers integrated direct Bluetooth connectivity to smart phones and other Bluetooth enabled devices, allowing for hands-free phone calls on Apple and Android phones.
- Our C Series fits completely into your ear canal so it is virtually invisible, offering the greatest discretion. Once you chose your “series”, you will choose a “performance level” that best meets the challenges of hearing environments you encounter regularly. Lower performance models perform extremely well in the home environment and other quiet locations. Higher performance levels have a greater number of programmable bands, more AutoSurround listening environments and LiveSpeechFocus for superior performance in challenging listening environments like restaurants and large group situations. Please don’t hesitate to call us for advice – we love talking to our customers!
LiveSpeachFocus: Technology to enable optimal speech understanding in noisy or group situations. The aids dynamically scan your listening environment to focus on the active speaker in your immediate vicinity. It is a feature on the highest performance levels of the A and X Series.
Tinnitus Manager: While most people with tinnitus (The perception of high pitch noise or ringing in your ears) get an immediate benefit by restoring the natural high frequencies with programmed hearing aids, there is more we can do. All of our hearing aids come with a tinnitus management program. This is not a cure but it can help alleviate tinnitus symptoms through the use of a self-adjustable 'white noise' sound in the background if the restoration of high frequency hearing through the use hearing aids does not significantly improves tinnitus symptoms.
Telecoil: A small coil found inside some hearing aids. The telecoil wirelessly picks up sound signals from a hearing loop system. Hearing loops can be found in some auditoriums, train stations, airports, places of worship, and theaters. All Embrace Hearing A-Series models and the rechargeable versions of the X-Series are equipped with telecoils.
BiCROS hearing aids are designed for people who with unaidable hearing loss in one ear but have some level of hearing on the other. You would wear hearing aids on both ears. A microphone picks up sounds from the weak ear and transmits it to wirelessly the ear with better hearing. All Embrace Hearing A and C Series models and the rechargeable versions of the X Series can be programmed for BiCROS hearing.
- If a replaceable battery dies, it can be replaced at any drug or grocery store world-wide and the hearing aid will resume normal function immediately. However, with rechargeables, if you forget to put your hearing aids in the charger at night, they must be charged for several hours before they can be used.
- If a replaceable battery dies, it can be replaced at any drug or grocery store world-wide and the hearing aid will resume normal function immediately. However, with rechargeables, if you forget to put your hearing aids in the charger at night, they must be charged for several hours before they can be used.
- While rechargeable batteries will last about 20 hours on a charge, replaceable batteries last 3-10 days depending on your hearing loss, the hearing aid model and level of streaming use.
COSTS AND FINANCING
- Our NX Series offers integrated direct Bluetooth connectivity to smart phones and other Bluetooth enabled devices, allowing for hands-free phone calls on Apple and Android phones.
- Our C Series fits completely into your ear canal so it is virtually invisible, offering the greatest discretion. Once you chose your “series”, you will choose a “performance level” that best meets the challenges of hearing environments you encounter regularly. Lower performance models perform extremely well in the home environment and other quiet locations. Higher performance levels have a greater number of programmable bands, more AutoSurround listening environments and LiveSpeechFocus for superior performance in challenging listening environments like restaurants and large group situations. Please don’t hesitate to call us for advice – we love talking to our customers!
- Buying directly from the manufacturer in bulk, eliminating the need for distributors.
- Focusing on a limited range of models of hearing aids to get the best pricing possible.
- Eliminating the costs of retail storefronts and retail staff while maintaining a highly experienced audiology and customer service team.
- Selling to a broad base of customers – across the United States and around the world.
SERVICE, REPAIRS AND REPROGRAMMING
- Your hearing test ensures that the hearing aids are programmed to your precise hearing needs
- We use numerous fitting techniques to ensure you receive the appropriately sized aids and provide you with a variety of ‘back-up’ items just in case we need to help you adjust something after you receive the aids. (We can usually do this over the phone).
- Embrace Hearing aids self-adjust overtime. When you first receive hearing aids, it can be a little overwhelming to get all those sounds back right away. Local clinics ask you to come back every few weeks to gradually adjust the aids for you. Our hearing aids have automatically adjusting software that automatically re-programs itself to slowly increase the volume as you and your brain adjust.
- To make sure everything is always 100%, our audiologists will work with you as long as you own the aids. Our phones are answered 24 hours a day, 7 days a week. No appointments needed!
HEARING TESTS
- Do you struggle to hear in groups of three or more people?
- Do you ask friends and family members to repeat information frequently?
- Do you increase the volume on the radio or TV to a level that’s uncomfortable for those around you?
- Do you find you are no longer enjoying social activities like group dinners at restaurants because you struggle to hear the conversation?
- Do you frequently miss the beginning of conversations because it’s hard to hear? For most adults, hearing loss stems from damage to the inner ear, which is typically caused by aging or chronic exposure to loud noise. Hearing loss cannot be reversed, but its symptoms can be alleviated with the use of hearing aids.
GENERAL INFORMATION ABOUT HEARING AIDS
- Is the hearing aid custom programmed to your specific hearing test?
- How many programmable channels or bands does the hearing aid have?
- How many sound environments does the hearing automatically adjust to?
- How does each model assist hearing in crowded and noisy situations? The best models will offer specialized technology that will actively help amplify the sounds you want to hear and minimize background noise. (See LiveSpeachFocus)
- How long is the warranty? Does it cover rechargeable battery replacement? Does it cover shipping?
- How do you control volume on the aids (A button, a smartphone app or a remote)?
- What is the power source (disposable or rechargeable battery) ?
- Does the model offer Direct, 2 way hands-free Bluetooth Streaming or do you need to speak into your phone?, Do you need a remote for streaming?
- How long can you count on no charge service and re-programming?
- Are there any add-on costs? Will there be a restocking fee to return the aids?
Services
We sell hearing aids for your ears. We’ve also got your back.
Adjusting to a new device:
An adjustment period after you start using your device is not uncommon…
Your audiogram determines the initial fit that our audiologists will use for your custom device. If you need to make adjustments, Embrace Hearing provides free re-programming during your device’s warranty period.
Maintaining your device:
Most audiologists charge money for simple maintenance you can do at home. If you are having trouble with your device, please see our library of maintenance videos created to empower you and save you money.
Repairs:
Repairs are very rare, but if you think it may be required, we employ a simple three-step process to get you the help you need.
1: Call us toll free at (888) 929-9555 or email us at info@embracehearing.com to discuss the problem you are dealing with.
2: If necessary, we will provide you with shipping information to one of our service facilities.
3: We will repair the device and send it back within 48 hours of receiving it.
Still have questions? We have answers.
Call us at 1-888-929-9555 or contact us.